More on Customer Service

Having had a right royal moan last week, about customer service, and how it is lacking, I do need to put the other side of the case this week.

I had a new boiler fitted this week.   It necessitated having scaffolding (so that the builder could get over my conservatory), a builder to fill in the outside space where the flue went, and plaster inside, and an electrician for the other bits.  British Gas organised it all, and it was they with whom I had my contract.  I had been told to expect a day and a half.

The only hiccup was when they left the boiler in the hallway overnight on Monday (leaving me with the grand total of 15¾ inches space to walk past it).  However, move on.

The fitter, Martin, rang me on Tuesday to confirm everything was ok for Wednesday.  The scaffolders arrived at 07:30 Wednesday morning.  They sat in the lorry, so I went to them – “We were going to leave it until 8 o’clock as planned.”  No need for that, crack on.  Two more charming chaps you could not wished to have met.  Particularly as some of it had to go through the bathroom window and they couldn’t fit the scaffolding in the way they had planned, there wasn’t enough space.

The builder did the best piece of plastering I’ve seen in a long time, and actually managed to repair the mess left by the previous incumbents.  And Tom, the sparks, was really helpful and did a very good job.  Then Martin, the fitter, had a great sense of humour and worked tirelessly, and fitted the boiler within the day.  All in all, a very good day.

Thank you all, gentlemen.

©Susan Shirley 2013




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